SMS / Text Messaging Policy

Effective Date: January 2023

This SMS/Text Messaging Policy (“SMS Policy”) explains how The American Institute of Balance, LLC (AIB) (“we,” “us,”
“our”) uses text messaging (SMS/MMS) to communicate with you. By providing your mobile
number and opting in, you agree to receive text messages from us as described below.

1. Program Description
   If you opt in to receive SMS messages from AIB, we may send text messages
   related to:
   • Service updates, appointment confirmations, reminders, and scheduling
   • Customer support and account-related notifications
   • Security alerts and important service notices
2. Message Frequency
   1. Message frequency varies based on your interaction with us, but will generally be [e.g., up to 4
      messages per month] unless you request additional support or updates.
3. Opting Out
   1. You can opt out at any time by replying STOP to any message. After you send STOP, we will
      send a confirmation message and you will no longer receive SMS messages from that number
      (unless you opt in again).
   2. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT to opt out.
4. Help / Support
   1. For help, reply HELP to any message, or contact us at:
      Email: [email protected]
      Phone: 727-398-5728
      Website: dizzy.com
5. Costs and Carrier Disclaimer
   1. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered
      messages.
6. Eligibility
   1. By opting in, you confirm you are the account holder or have permission from the account
      holder for the mobile number provided.
7. Privacy & Data Use
   1. We respect your privacy. We may use your mobile number to deliver messages described in
      this SMS Policy and to administer our messaging program.
   2. No mobile information will be shared with third parties/affiliates for marketing or promotional
      purposes.
   3. We may share your information with service providers who help us operate our messaging
      program solely to provide services to us and only as permitted by law and our Privacy Policy.
      For more information about how we collect, use, and protect personal information, please
      review our Privacy Policy: [Link to Privacy Policy].
8. Changes to This Policy
   1. We may update this SMS Policy from time to time. The Effective Date above reflects the most
      recent update. Your continued participation in our messaging program after changes are
      posted means you accept the updated policy, here.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.” as if saying you do not share data with anyone is not already clear.