Certification Policy

Individuals with an earned degree in a specialty designation such as audiology, physician (MD or DO), physician assistants, nurse practitioners, registered nurse, athletic trainers, physical therapy or occupational therapy from an accredited university may certify.

Privacy Notice

This privacy notice discloses the privacy practices for dizzy.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Orders and Registrations

We request information from you to make purchases and/or register for workshops. To buy from us or register for a workshop, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cancellation Policies

The American Institute of Balance (AIB) is dedicated to customer service and quality continuing education. In hosting both on-site (Largo, FL) and off-site workshops, we will do our best to avoid workshop cancellations. Please understand that certain circumstances (adverse weather, natural disasters, travel delays) are not within our control.

All registrant requests to cancel an AIB Workshop or to transfer to another AIB workshop must be sent from the contact form on the AIB website (dizzy.com/contact-us/).

HYBRID Course Cancellations

Once purchased, there will be no refunds or cancellations. Participants will receive all enduring materials upon registering and will have remaining access to all content as a certified member.

HYBRID Course Transfers


Transfers 30 or more days before the workshop, and will be charged a fee of $150.

Transfers 29 or less from the date of the workshop, will be charged a fee of $250.


Registrants who do not show up for a course have 3 calendar days to contact AIB to reschedule the missed workshop. At that time, registrants have the option to transfer to another date/location for the live course, and a $250 transfer fee will apply. Registrants who do not notify us within the 3 calendar days of their absence will forfeit the 1 day live hands-on component certification.

LIVE VIRTUAL Course Cancellations

100% refund for cancellations up to 5 days before the start date. If you must cancel a course less than 5 days before the course start date, full reimbursement will be provided, less a $150 processing fee.

LIVE VIRTUAL Course Transfers

Participants may transfer to a different date within one calendar year at no charge. Once the transfer request has been fulfilled, no refunds will be made for the order. Participants may make up to one transfer to another workshop of equal or higher value (if higher, the difference must be paid by the participant).

LIVE IN-PERSON Course Cancellations

Cancellation requests must be submitted via the contact form on the AIB website.
Please note the cancellation windows below:

  • 30 days or more prior to workshop start date – Full reimbursement less $150 processing fee
  • 29 days or less prior to workshop start date – 50% reimbursement
  • 14 days or less prior to workshop start date – No reimbursement
LIVE IN-PERSON Course Transfers 

Participants may make up to 1 transfer to another workshop of equal or higher value (if higher, difference to be paid by the participant). Once a transfer request has been fulfilled, no further transfers will be allowed and there will be no refunds given. The transfer request must be made at least 14 days prior to the workshop start date (via phone 727.398.5728 ext 4 or dizzy.com/contact-us).

We recognize that many participants must travel to attend AIB workshops. AIB expects registrants to make every reasonable effort to report to the workshop for which they registered. Be aware, if the workshop is held, no refunds or credits shall be issued for difficulties encountered in transit. Please note that AIB does not reimburse participant travel expenses. Participants are encouraged to purchase a travel insurance plan designed to protect the traveler from losses resulting from sudden and unexpected conditions or events.

Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800.245.6442 or via support@dizzy.com.

Policy on Certification, Attendance, and CEUS

I have read and understood AIB’s workshop eligibility policy for attendance, certification, and CEU approval. AIB reserves the right to deny participants’ eligibility to attend workshops, receive CEU credit, and/or certify if not eligible. AIB Certification does not supersede an individual’s professional scope of practice as determined by their governing professional Association, Society or State License.