Patient Reviews

AIB provided a great hybrid+live learning environment. Really enjoyed the live portion with great feedback from the instructors during the... MOREAIB provided a great hybrid+live learning environment. Really enjoyed the live portion with great feedback from the instructors during the lab portions of the live training. LESS
J. C. 4/06/2022

When I first arrived at AIB, I had fallen numerous times, fearful of going up and down stairs, and... MOREWhen I first arrived at AIB, I had fallen numerous times, fearful of going up and down stairs, and in general, a lack of confidence. I first met with the team to do the evaluation. I was so impressed by their testing, and the fact that they took the time to thoroughly evaluate my issues. I was then started on a physical therapy
plan with Steve. From the moment we met, I felt a sense of security. All through the therapy, Steve encouraged me, without forcing me to do something I was not comfortable doing. We would walk through the steps, for the particular therapy. I’ll admit I was still a little hesitant, and that is where Steve picked up on his years of experience, to guide me through. The stair therapy allowed me to go see my daughter and her family, and navigate the airport and the numerous stairs that were in their house. I know that I would not be where I am, with my balance, without his patience and guidance. I am thankful for everyone’s part, in this. I would recommend them to anyone experiencing the same issues as myself, or any balance issues. I thank them from the bottom of my heart. LESS


Would give 10 star if possible! After suffering with vertigo/inner ear issues for 3 months, obtained evaluation and treatment within... MOREWould give 10 star if possible! After suffering with vertigo/inner ear issues for 3 months, obtained evaluation and treatment within a few weeks. Would highly recommend Institute in general and Francesca in particular. LESS
Graham M. 11/16/2021

First visit was good. Carmen was professional an very knowledgeable. I am looking forward to the "cure" and will keep... MOREFirst visit was good. Carmen was professional an very knowledgeable. I am looking forward to the "cure" and will keep you informed. Hoping for 5 stars again after my visit on tuesday!! This has been a long (6month) battle until I was sent to THE AMERICAN INSTITUTE FOR BALANCE LESS
Vickie B. 9/06/2021

You have rocks in your head, now I know where they got that quote, they took mine rolled them around... MOREYou have rocks in your head, now I know where they got that quote, they took mine rolled them around and behold the dizziness gone. Witchcraft or science I don't know but I'm cured
Thank you LESS


What an awesome experience I had with the American Institute of Balance in Port Richey. Immediately I felt very... MOREWhat an awesome experience I had with the American Institute of Balance in Port Richey. Immediately I felt very comfortable with the Dr. & her assistant as they clearly explained in detail each step of the way. I would highly recommend that you consider making an appointment if you are challenged with Vertigo. You will be put to ease, too, just knowing they will be able to make a difference with your health.
Because I Csre,
Bev Harris. LESS


They CARED about my husband and did everything possible to get him in quickly. They diagnosed him and made... MOREThey CARED about my husband and did everything possible to get him in quickly. They diagnosed him and made the necessary adjustments and he is amazingly better. We go for a follow up with them to be sure he is still not experiencing vertigo in a week. They are professional experts in this problem and provide the best care in the county for vertigo. Make this your FIRST STOP!! LESS
Marian L. 6/18/2021

This is the first time I have ever had treatment for crystals in my ear. They were very professional and... MOREThis is the first time I have ever had treatment for crystals in my ear. They were very professional and extremely friendly. I had Paxton who treated me and explained everything every step of the way. I wasn’t sure it was going to work but in fact she fixed everything and I now have no balance issues. Everything was done on time no waiting. I got an appointment quickly and I would recommend them to anyone who has issues with balance. It has changed my life! LESS
Jaci I. 9/18/2020

This is the first time I have ever had treatment for crystals in my ear. They were very professional and... MOREThis is the first time I have ever had treatment for crystals in my ear. They were very professional and extremely friendly. I had Paxton who treated me and explained everything every step of the way. I wasn’t sure it was going to work but in fact she fixed everything and I now have no balance issues. Everything was done on time no waiting. I got an appointment quickly and I would recommend them to anyone who has issues with balance. It has changed my life! LESS
A G. 9/18/2020

Lovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. ... MORELovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. They were very diligent with their COVID-19 precautions which made me feel safe. I would gladly recommend this place if your doctor suggests it! LESS
Miki . 9/16/2020

They explained each exercise we were doing to determine what was exactly going on with my body. They also sent... MOREThey explained each exercise we were doing to determine what was exactly going on with my body. They also sent me a list of PT’s that take my insurance. They sent me home with an entire folder of info and actually sat down and took their time explaining stuff, all with visuals. This might not mean much to some but, I am definitely a bigger girl around 290, and they kept referring to me as “a healthy girl with no limits” and “a healthy girl like you will recover” it was nice to know that they saw beyond my size. They were helpful is recommending workouts I was able to do, and seemed like they truly cared. I will be back if I need help again, as they were truly so kind. Thank you! LESS
Cassie L. 9/15/2020

The medical staff here treated me with great care and knowledge. I was able to be rid of the... MOREThe medical staff here treated me with great care and knowledge. I was able to be rid of the symptoms of vertigo with two visits. Amazing how they diagnose and treat...very good experience on my part. LESS
Julie F. 6/26/2020

The medical staff here treated me with great care and knowledge. I was able to be rid of the... MOREThe medical staff here treated me with great care and knowledge. I was able to be rid of the symptoms of vertigo with two visits. Amazing how they diagnose and treat...very good experience on my part. LESS
A G. 6/26/2020
Doctors were good. Couple issues with billing, but thankfully they have a competent staff willing to go above and beyond... MOREDoctors were good. Couple issues with billing, but thankfully they have a competent staff willing to go above and beyond to make sure the patients are well taken care off. Thanks Brittany! LESS
Sean W. 6/08/2020

The young lady that greeted me and did testing was very knowledgeable, explained each procedure in detail, and was very... MOREThe young lady that greeted me and did testing was very knowledgeable, explained each procedure in detail, and was very pleasant and kind.
My end results were very good and I left feeling like my normal self again.
I highly recommend The American Institute. LESS


Was good and excellent experience. Nice attendence by the person in charge. I didn't have to wait long time. Everything... MOREWas good and excellent experience. Nice attendence by the person in charge. I didn't have to wait long time. Everything was fine thanks for letting me feel like home! LESS
Esthel B. 1/24/2020

They were a) on time, b) courteous, c) 3-4 staff members present so they would be on the same page... MOREThey were a) on time, b) courteous, c) 3-4 staff members present so they would be on the same page and d) Knowledgeable: I now have hope. I can really feel a difference after only 1 treatment; I actually feel that my feet and legs are part of ME again. The dizziness has abated somewhat and I look forward to putting that darned walker away!!
Highly recommend them. LESS


Beautiful, friendly office space and staff followed by a great visit! My husband was diagnosed right away and we have... MOREBeautiful, friendly office space and staff followed by a great visit! My husband was diagnosed right away and we have a plan of action to correct his condition. I would recommend the Balance Clinic 100%! LESS
Peggy W. 10/18/2019

Excellent front desk service. Doctor Sumerson was amazing. He took the time to explain all the procedures and provided me... MOREExcellent front desk service. Doctor Sumerson was amazing. He took the time to explain all the procedures and provided me with detailed information about my problem. I highly recommend this place!!!! LESS
Jomiromiful .. 10/17/2019

This place was very helpful and professional. I'm already feeling better after just 1 treatment. I highly recommend this practice.... MOREThis place was very helpful and professional. I'm already feeling better after just 1 treatment. I highly recommend this practice. Special thanx to Megan! LESS
Debbie H. 10/02/2019

If testing can be fun..... This was fun. I was given an explanation of what was going to happen every... MOREIf testing can be fun..... This was fun. I was given an explanation of what was going to happen every step of the way. For 2/3 of the tests I was laying down or sitting in a comfy chair! At the end, I was given a complete and easy to understand explanation of the working of the ear and the results of my testing. LESS
Genie B. 9/30/2019

This place is awesome. They will help you pay for hearing aids if there is financial need. People a great,... MOREThis place is awesome. They will help you pay for hearing aids if there is financial need. People a great, the dr I saw was thorough, explained in depth my results and facilitated my financial assistance. LESS
Bonnie D. 9/28/2019

I wouldn’t hesitate to refer anyone to The American Institute of Balance, as my experiences have been fantastic with each... MOREI wouldn’t hesitate to refer anyone to The American Institute of Balance, as my experiences have been fantastic with each visit I’ve had. The staff is kind and caring, answers questions clearly and explains what they’re doing every step of the way. The treatments have helped me get my life back! LESS
John J. 9/23/2019

I have had nothing but wonderful experiences at the office to help with my. Hearing and balance after my cancer... MOREI have had nothing but wonderful experiences at the office to help with my. Hearing and balance after my cancer treatment. Caring staff and great communication. LESS
Helpful S. 9/18/2019

Dr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I... MOREDr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I had. I can't recall the other provider's name that was with her but both of them made the process very smooth and seamless. LESS
Janet S. 8/21/2019

Dr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I... MOREDr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I had. I can't recall the other provider's name that was with her but both of them made the process very smooth and seamless. LESS
Janet S. 8/21/2019

Was treated with kindness and respect from the moment I walked in. All the testing I had done was explained... MOREWas treated with kindness and respect from the moment I walked in. All the testing I had done was explained throughly, step by step. I felt very comfortable. I will definitely return if needed. LESS
Amanda S. 7/25/2019

I was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would... MOREI was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would explain everything they were doing so that I was very relaxed. I am looking forward to my next visit. LESS
Charlotte J. 7/23/2019

Upon arrival to the time I left the staff and doctor were extremely nice and very caring about how I... MOREUpon arrival to the time I left the staff and doctor were extremely nice and very caring about how I was feeling. Took their time time with me while doing the test and treatment. I definitely like this place and would recommend it to others. LESS
Tricia B. 7/16/2019

I was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would... MOREI was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would explain everything they were doing so that I was very relaxed. I am looking forward to my next visit. LESS
Charlotte J. 7/03/2019

From the time we walked in the institute ever one was so friendly and helpful. We felt like we were... MOREFrom the time we walked in the institute ever one was so friendly and helpful. We felt like we were with family. I had a vng test done today and the ladies were super. They explained everything they were doing, and that is very rare . most times you go to a medical clinic they talk to each other about u the patient and never explain to me the patient. I was so please with the institute and the fantastic, great super staff. Thank u for making my test so much more pleasant and relaxed. LESS
Meg Z. 6/21/2019

I was referred by my ENT. I had severe inner ear crystal displacement, and went for my testing, and... MOREI was referred by my ENT. I had severe inner ear crystal displacement, and went for my testing, and had a treatment the first day which is not typical because I had travel planned. After three treatments in less than a week, my balance has returned almost 80%, and expect to be 100% within the next week. My therapist, Alyssa, did a terrific job with great Patient demeanour and was very instrumental in helping me get back to a normal life. I would recommend anyone that has this issue to go to the American Balance Institute. LESS
Byron W. 5/17/2019
Suffered for 6 years, many doctors, many therapies, no diagnosis!
Finally found AIB!
Miracles are found here.!
Forget other doctors.
Can't give enough... MORESuffered for 6 years, many doctors, many therapies, no diagnosis!
Finally found AIB!
Miracles are found here.!
Forget other doctors.
Can't give enough stars!????????????❤❤❤????????????
Finally found Dr Gans???? LESS


I had been suffering from vertigo for 2 months.. I was skeptical when I went in but I came out... MOREI had been suffering from vertigo for 2 months.. I was skeptical when I went in but I came out feeling great! The staff knew what they were doing and really cared about my well being. I'd highly recommend American Balance to anyone with vertigo LESS
Agnes M. 2/23/2019

Had a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of... MOREHad a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of my ears followed by severe dizziness. I feel great now. Thanks so very much. Wish I could give you more than 5 stars. You are a life saver! 5++++++++++ LESS
A G. 2/14/2019

Absolutely great experience! The Technician cleaned my hearing aids, showed me how to replace the wax guards, removed wax from... MOREAbsolutely great experience! The Technician cleaned my hearing aids, showed me how to replace the wax guards, removed wax from one ear, and made adjustments to the turn-on time, etc.
My hearing has been restored to the original state!!!!
Robert Cullen LESS


Most professional, knowledgeable, thorough staff I have encountered in the medical field. As a patient, have been treated with respect... MOREMost professional, knowledgeable, thorough staff I have encountered in the medical field. As a patient, have been treated with respect and listened to very attentively by every staff member. Always answer each question and never rushes my treatment for any reason. Staff shows how much they care for each patient. LESS
Michael W. 1/23/2019

From the minute I walked in I felt compassion. They take the best care of you from the time you... MOREFrom the minute I walked in I felt compassion. They take the best care of you from the time you walk in the door until you leave. They explain every procedure and never hesitate to answer any questions I have. They have even taken my calls after I leave to calm any concerns that I am having. When you are experiencing something strange and scary, it means more than anything to have medical staff listening to you and not treating you like just a dollar sign. They never rush me out from my appointment. I am blessed to have found them. Thank you American Institute of Balance. LESS
Lisa N. 12/22/2018

I had a great experience at American Institute of Balance! They are very thorough and explain everything you're going through!... MOREI had a great experience at American Institute of Balance! They are very thorough and explain everything you're going through! I still don't know what my problem is, but it has nothing to do with my Crystal's in my ears! A thorough report was sent to my primary Dr. so he is testing to hopefully find out what my problem is! Long story short, you won't regret going here, and the Dr's and staff are very nice! I give them 5 stars! LESS
Frank P. 11/17/2018

Met with a very knowledgeable Doctor and tested for my balance issues. I appreciate that she walked be through every... MOREMet with a very knowledgeable Doctor and tested for my balance issues. I appreciate that she walked be through every step of the way so that I was comfortable and informed. LESS
Sandie P. 11/01/2018

Had a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of... MOREHad a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of my ears followed by severe dizziness. I feel great now. Thanks so very much. Wish I could give you more than 5 stars. You are a life saver! 5++++++++++ LESS
A G. 9/19/2018
Thank you to the Balance Institute for taking so much time and thought into the thorough care for my daughter.... MOREThank you to the Balance Institute for taking so much time and thought into the thorough care for my daughter. Your technology was amazing and your ability to get my 4 year old to have FUN with it was amazing. Thank you Dr Gans for your fund of knowledge and to Ann and Alissa I appreciate you both so very much! Obviously, I can not praise this practice and facility enough. THANK YOU FOR BEING THERE FOR US!!! LESS
Shawn S. 8/20/2018

I was treated with very professional care..
The doctors were very attentive..and did their best to find the problems I am... MOREI was treated with very professional care..
The doctors were very attentive..and did their best to find the problems I am enduring with the nausea that is sweeping over me.
Outstanding care. LESS


Highly recommended. The care was professional and empathetic. The staff was friendly. The doctors are extremely well versed in their... MOREHighly recommended. The care was professional and empathetic. The staff was friendly. The doctors are extremely well versed in their field of expertise. LESS
Richard M. 7/17/2018
I was treated with respect and consideration. The staff was so helpful. I was tested thoroughly and feel that no... MOREI was treated with respect and consideration. The staff was so helpful. I was tested thoroughly and feel that no stone was left unturned. This is a fabulous place. LESS
Beverly P. 6/29/2018

I love this place!! Great Drs and staff. I never felt better after my first treatment and will probably never... MOREI love this place!! Great Drs and staff. I never felt better after my first treatment and will probably never need to see them again... However if I do need any other treatments I will only go back... LESS
David R. 6/10/2018

Had a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All... MOREHad a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All is well. Very good and learning experience about this problem that can be solved very easily at home for most cases. Two lovely women doctors ( one and almost) of audiology took great care and attention. LESS
Rose M. 4/16/2018
Had a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All... MOREHad a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All is well. Very good and learning experience about this problem that can be solved very easily at home for most cases. Two lovely women doctors ( one and almost) of audiology took great care and attention. LESS
Rose M. 4/16/2018

I can’t say enough nice things about the balance Institute. I have been very sick with vertigo for months and... MOREI can’t say enough nice things about the balance Institute. I have been very sick with vertigo for months and was very apprehensive this morning going in for my appointment and Dr Jagger and the staff were fabulous! They took their time with me and made me feel very comfortable. I would highly recommend this facility for anyone dealing with vertigo or dizziness. LESS
Bonnie Fuller 4/12/2018

The American Institute of Balance is very professional, compassionate, and life changing! I’m 68 years young and normally very active.... MOREThe American Institute of Balance is very professional, compassionate, and life changing! I’m 68 years young and normally very active. After having a fall a few months ago I began suffering from vertigo. It prevented me from doing a lot of activities I enjoyed and needed to do on a daily basis. After only 2 visits I’m back to my normal active life. I will be giving my primary care doctor their information so they can refer other patients with “dizziness” to them. LESS
Nancy James 4/06/2018

Dr. Sumerson and his staff were very thorough and informative. They did my hearing test on the spot after my... MOREDr. Sumerson and his staff were very thorough and informative. They did my hearing test on the spot after my exam. I came away knowledgeable and very happy with the pleasant experience. LESS
Julie Cain 3/27/2018

The doctors and staff at AIB are not only knowledgeable and professional but also among the kindest and most compassionate... MOREThe doctors and staff at AIB are not only knowledgeable and professional but also among the kindest and most compassionate professionals I have ever had the pleasure to work with. I would highly recommend their services to anyone with balance related symptoms as well as recommend their training to those working in balance related healthcare. LESS
Chrissy L. 3/01/2018

Wish I would have gone sooner! I lived with my vertigo for 2 years, one session at The Institute of... MOREWish I would have gone sooner! I lived with my vertigo for 2 years, one session at The Institute of Balance and it went away. What a great office, everyone is friendly and I was able to get an appointment in a timely manner. LESS
Margo Spoerl 1/25/2018

Amazing. I had no idea what to expect. My experience was absolutely delightful. The doctors and technicians are true professionals.... MOREAmazing. I had no idea what to expect. My experience was absolutely delightful. The doctors and technicians are true professionals. Their knowledge, Care and competence were impressive. Aspects that I valued: 1. Communicating what they were doing and why they were doing it 2. Stabley Shang expectations for each step of the evaluation and keeping me informed of how long each test would take 3. Smooth flow from one aspect of evaluation to the next. No lost time ... waiting. 4. Excellent technology 5. I felt very comfortable with each procedure and evaluation because of the patient provider rapport. 6. I felt safe and confident for my safety even when I experienced dizziness and lightheadedness. 7. The information provided to me during the out briefing were excellent. The results of each evaluation or explained and easy to understand terms. 8. Doctors and technicians demonstrated superior listening skills. 9. My departure plan was clear and follow up evaluation appropriate. Can’t say enough good things about this visit. The American Institute of balance has figured out a professional approach to a difficult problem. Highly recommend it. Thanks to all. LESS
JJ O. 11/14/2017
Amazing. I had no idea what to expect. My experience was absolutely delightful. The doctors and... MOREAmazing. I had no idea what to expect. My experience was absolutely delightful. The doctors and technicians are true professionals. Their knowledge, Care and competence were impressive.
Aspects that I valued:
1. Communicating what they were doing and why they were doing it
2. Stabley Shang expectations for each step of the evaluation and keeping me informed of how long each test would take
3. Smooth flow from one aspect of evaluation to the next. No lost time waiting.
4. Excellent technology
5. I felt very comfortable with each procedure and evaluation because of the patient provider rapport.
6. I felt safe and confident for my safety even when I experienced dizziness and lightheadedness.
7. The information provided to me during the out briefing were excellent. The results of each evaluation or explained and easy to understand terms.
8. Doctors and technicians demonstrated superior listening skills.
9. My departure plan was clear and follow up evaluation appropriate.
Can’t say enough good things about this visit.
The American Institute of balance has figured out a professional approach to a difficult problem.
Highly recommend it.
Thanks to all. LESS

After seeing 7 ENT Doctors for BPPV, I was told I would never walk again without a walker....I decided to... MOREAfter seeing 7 ENT Doctors for BPPV, I was told I would never walk again without a walker....I decided to go to The American Institute of Balance and was seen by Dr. Jagger.....I cannot praise her enough as she has cured me....I went for a repeat check up today and the crystals are back in place after she performed a brief exercise...,.this has changed my life.....thank you, Dr. Jagger..... LESS
Mary D. 7/11/2016
This office is simply the very best at what they do. Dr. Gans and his team are knowledgeable and... MOREThis office is simply the very best at what they do. Dr. Gans and his team are knowledgeable and compassionate practitioners. They are dedicated to educating fellow professionals and providing evidenced-based research. - Brendan Sullivan, PT LESS
Brendan S. 1/26/2015